Melanie Belanger
About Melanie Belanger
Melanie Belanger serves as a Service Delivery Manager at Epiq, where she has worked since 2017. With a background in operations and e-discovery programming, she has extensive experience in facilitating service delivery and coordinating business priorities with IT teams.
Current Role at Epiq
Melanie Belanger serves as a Service Delivery Manager at Epiq, a position she has held since 2017. In this role, she facilitates the Sales Realization Process, ensuring that solutions outside the standard service catalog align with client requirements and can be implemented within specified timelines. She coordinates business priorities with IT and Infrastructure teams during incidents to restore normal service operations efficiently.
Previous Experience at Epiq
Prior to her current role, Melanie worked at Epiq as an Operations Manager from 2016 to 2017. During this time, she contributed to the operational efficiency of the organization in the Greater Seattle Area, focusing on enhancing service delivery and client satisfaction.
Career at K&L Gates
Melanie Belanger was employed at K&L Gates as a Lead e-Discovery Programmer Analyst from 2001 to 2016. In this capacity, she played a key role in managing e-discovery processes and technologies, contributing to the firm's legal operations and ensuring compliance with industry standards.
Experience at LizardTech
From 1995 to 2001, Melanie worked at LizardTech as an Applications Specialist for six years. In this role, she focused on application development and support, contributing to the company's technological advancements and client solutions.
Standardization of Processes
In her current and previous roles, Melanie has been involved in standardizing global critical event notification, escalation processes, and procedures. This initiative aims to enhance communication and operational efficiency across teams and improve response times during critical events.