Melissa Dixon
About Melissa Dixon
Melissa Dixon is a Client Service Manager specializing in solution architecture at Epiq, where she has worked since 2019. With a background in client services and process improvement, she has held various roles at Garretson Resolution Group prior to her current position.
Work at Epiq
Melissa Dixon has been serving as the Client Service Manager for Settlement Services at Epiq since 2019. In this role, she specializes in solution architecture aimed at driving process innovation and efficiency. She leads strategic initiatives that focus on improving training and streamlining processes within the organization. Her work contributes to the overall effectiveness of the settlement services provided by Epiq.
Previous Experience at Garretson Resolution Group
Prior to her current role at Epiq, Melissa Dixon worked at Garretson Resolution Group in various capacities. She served as Supervisor of Client Service for 11 months in 2018, overseeing client service operations. Before that, she held the position of Client Services Account Manager from 2016 to 2018, and worked as a Lien Resolution Analyst from 2012 to 2016. Her experiences at Garretson Resolution Group provided her with a strong foundation in client service management.
Education and Expertise
Melissa Dixon earned her Bachelor’s Degree in Sociology and Marketing from Radford University, where she studied from 2005 to 2009. This educational background supports her expertise in client service management and solution architecture, enabling her to effectively drive process innovation and efficiency in her roles.
Focus on Employee Development
In her role as Client Service Manager, Melissa Dixon places a strong emphasis on employee development. She manages post-settlement project management teams, focusing on enhancing team capabilities and fostering professional growth. This focus on development is integral to her leadership approach and contributes to the overall success of her teams.