Melissa Irwin
About Melissa Irwin
Melissa Irwin is a Senior Billing Manager at Epiq, where she has worked in various billing roles since 2014. She holds a Bachelor of Arts in Graphic Design from Kansas State University and has a strong background in process improvement and remote team management.
Current Role as Senior Billing Manager
Melissa Irwin currently holds the position of Senior Billing Manager at Epiq, a role she has occupied since 2021. In this capacity, she oversees billing operations and manages remote teams, focusing on enhancing productivity and collaboration. Her responsibilities include ensuring efficient billing processes and implementing strategies for continuous improvement.
Previous Positions at Epiq
Melissa Irwin has held multiple positions at Epiq, contributing to her extensive experience in billing operations. She worked as a Collections Analyst for 11 months from 2014 to 2015, followed by roles as a Billing Analyst from 2015 to 2017, and as a Senior Billing Analyst from 2017 to 2018. She served as a Billing Supervisor from 2018 to 2020 and as a Billing Manager from 2020 to 2021, accumulating a diverse skill set in billing management.
Education and Expertise
Melissa Irwin earned her Bachelor of Arts (B.A.) in Graphic Design from Kansas State University, where she studied from 2000 to 2004. Her educational background in graphic design contributes to her creative problem-solving abilities in her current role. She possesses strong skills in process improvement, which have led to more efficient billing operations within her team.
Skills in Remote Team Management
Melissa Irwin has expertise in managing remote teams, which enhances their productivity and collaboration. Her experience in this area is particularly relevant in today's work environment, where remote work is increasingly common. She applies her skills to foster effective communication and teamwork among her colleagues.