Melissa Morley
About Melissa Morley
Melissa Morley is a Contact Center Supervisor with over 20 years of experience in various roles, including market research and logistical planning. She has worked for several organizations in Ottawa, Canada, and has a strong focus on client satisfaction and relationship building.
Current Role at Epiq
Melissa Morley serves as a Contact Center Supervisor at Epiq, a position she has held since 2020. In this role, she oversees the operations of the contact center, ensuring efficient service delivery and client satisfaction. Her responsibilities include managing staff, optimizing processes, and fostering a positive work environment. Melissa's experience in customer service and her ability to build relationships contribute to her effectiveness in this position.
Previous Experience in Ottawa
Prior to her current role, Melissa Morley accumulated extensive experience in various positions in the Ottawa area. She worked at ADCom as a Sales Assistant for nine years from 1995 to 2004. Following this, she served as a Logistical Planner and later as an Education Coordinator at CIHI from 2004 to 2015. Additionally, she worked as a Partnerships, Sponsorships and Tradeshow Coordinator at the Canadian Bar Association from 2015 to 2016. Most recently, she was a Market Research Interviewer at Elemental Data Collection Inc. from 2018 to 2020.
Educational Background
Melissa Morley studied at the Toronto School of Business and Algonquin College of Applied Arts and Technology. At Algonquin College, she focused on Purchasing, Procurement/Acquisitions, and Contracts Management, achieving a qualification as a Legal Assistant. This educational foundation supports her professional roles, particularly in event coordination and logistical planning.
Skills and Expertise
With over 20 years of combined experience, Melissa Morley has developed strong skills in videoconferencing, trade show planning, and event coordination. She has a proven ability to build relationships and deliver client satisfaction, which is essential in her supervisory role. Melissa thrives in fast-paced and challenging work environments, particularly those involving live events, where her organizational skills and attention to detail are crucial.
Community Involvement
Melissa Morley is actively engaged in her community, dedicating personal time to raise money for various charities. She participates in volunteer work, demonstrating her commitment to giving back and supporting local initiatives. Her involvement in community service reflects her values and enhances her professional profile.