Melissa Shoemaker
About Melissa Shoemaker
Melissa Shoemaker is a Facility Manager at Epiq, where she has worked since 2015. She has a diverse work history that includes roles in loss mitigation, customer service, and administration.
Current Role at Epiq
Melissa Shoemaker has served as a Facility Manager at Epiq since 2015. In this role, she oversees the management and maintenance of facilities, ensuring operational efficiency and compliance with safety regulations. Her responsibilities include coordinating facility services, managing vendor relationships, and implementing cost-effective solutions to enhance the workplace environment. With nearly a decade of experience in this position, she contributes to the overall functionality and organization of Epiq's facilities.
Previous Experience in Facility Management
Before joining Epiq, Melissa Shoemaker worked at DTI LLC as a Service Specialist from 2012 to 2015. In this role, she provided support and services that contributed to the operational success of the company. Earlier in her career, she held various positions that provided her with a diverse skill set, including roles at Williams Lea as a Receptionist and Messenger from 2010 to 2012, and at Asset Acceptance as a Loss Mitigation Representative from 2009 to 2010.
Early Career and Customer Service Experience
Melissa Shoemaker began her career in customer service, working at Safeway from 1999 to 2009 as a Cashier and Customer Service representative. This ten-year experience laid the foundation for her strong customer service skills and ability to manage client interactions effectively. Following her time at Safeway, she briefly worked as a Loss Mitigation Representative at Thunderbird Collection Specialists, Inc. in 2010, which further developed her expertise in client relations.
Educational Background
Melissa Shoemaker completed her education at Chandler High School, where she studied from 1997 to 2001. This foundational education provided her with essential skills that she has applied throughout her career. Her early experiences in school contributed to her professional development and her ability to navigate various roles in the workforce.