Mohan Reddy Lakkam
About Mohan Reddy Lakkam
Mohan Reddy Lakkam is a System Administrator with extensive experience in IT service management and virtual desktop infrastructure. He has worked at Epiq since 2018 and previously held positions at ADP and Genpact, holding a B.Tech in Electrical, Electronics and Communications Engineering.
Current Role at Epiq
Mohan Reddy Lakkam has been employed as a System Administrator at Epiq since 2018. He works in Hyderabad, Telangana, India, where he has accumulated six years of experience in this role. His responsibilities include managing user accounts and thin clients within Windows Virtual Desktop (WVD) environments. He is also skilled in troubleshooting Azure Virtual Desktop Infrastructure (VDI) environments, contributing to the efficiency and reliability of IT services at Epiq.
Previous Experience at ADP
Prior to his current position, Mohan worked at ADP as a Member Technical for two years, from 2016 to 2018. His tenure at ADP took place in Somajiguda, where he gained valuable experience in technical support and IT service management. This role helped him develop skills that he later applied in his current position at Epiq.
Experience at Genpact
Mohan Reddy Lakkam served as a Process Associate at Genpact from 2014 to 2016. During his time in the Hyderabad Area, India, he worked for two years, where he was involved in various processes that enhanced his understanding of operational workflows and customer service. This experience laid the groundwork for his subsequent roles in technical support.
Education and Expertise
Mohan earned a Bachelor of Technology (B.Tech.) degree in Electrical, Electronics and Communications Engineering from Sri Venkateshwara College of Engineering and Technology. He studied there from 2010 to 2014. His educational background provides a strong foundation for his technical skills, including his proficiency in IT service management tools such as ServiceNow and CA Service Desk.
Certifications and Skills
Mohan holds a Microsoft Certified Solutions Expert (MCSE) certification, which demonstrates his proficiency in Microsoft technologies. His skill set includes advanced capabilities in managing user accounts and thin clients within Windows Virtual Desktop (WVD) environments, as well as strong expertise in managing and troubleshooting Azure Virtual Desktop Infrastructure (VDI) environments. His passion for innovation and working in challenging environments supports both personal and organizational growth.