Natalya Castro, Pmp
About Natalya Castro, Pmp
Natalya Castro is the Director of Operations at Epiq, where she has worked since 2019. With over 20 years of experience in customer service and program development, she has held various roles at Epiq and previously worked at Bank of America.
Current Role at Epiq
Natalya Castro serves as the Director of Operations at Epiq, a position she has held since 2019. In this role, she is responsible for overseeing operational strategies and ensuring efficient service delivery in the Beaverton, OR office. Her extensive experience in customer service and program development contributes to her effectiveness in this leadership position.
Career Progression at Epiq
Natalya Castro has had a long tenure at Epiq, beginning her career there in 2008 as a Contact Center Supervisor. She advanced to the role of Contact Center Manager from 2010 to 2015, and later became the Senior Manager of the Contact Center, a role she has held since 2015. Her career at Epiq spans over a decade, showcasing her growth and commitment to the organization.
Educational Background
Natalya Castro studied at the University of Nebraska-Lincoln, where she earned a Bachelor of Arts degree in Psychology from 1998 to 2000. Additionally, she attended Anania Shirakatsi University of International Relations, further enhancing her academic credentials. Her educational background supports her expertise in customer service and operational management.
Professional Experience in Customer Service
With over 20 years of experience in customer service, Natalya Castro has developed a strong skill set in program development and quality assurance. She previously worked at Bank of America as a Developmental Leader/Team Lead from 2004 to 2006. Her expertise includes formulating and implementing policies to enhance customer service operations and supervising leadership staff to achieve high customer satisfaction.
Areas of Specialization
Natalya Castro specializes in several key areas including development and direction, customer training, quality control, and document preparation. Her adeptness in these areas has been instrumental in her roles throughout her career, particularly in enhancing operational efficiencies and customer service outcomes.