Natasha Taylana Allen
About Natasha Taylana Allen
Natasha Taylana Allen is a Workforce Management Analyst with extensive experience in the financial services and call center industries. She has worked for various companies, including CVS Health and Epiq, and possesses strong skills in coaching and call center development.
Work at Epiq
Currently, Natasha Taylana Allen serves as a Workforce Management Analyst at Epiq, a position she has held since 2019. She operates from Phoenix, Arizona, where she applies her expertise in workforce management to enhance operational efficiency. Her role involves analyzing workforce data and implementing strategies that contribute to improved customer satisfaction.
Previous Experience in Workforce Management
Prior to her current role, Natasha worked in various capacities within workforce management. She was a Workforce Management Analyst at CVS Health for six months in 2016, and later served as a WFM Call Delivery Specialist at OneMain Financial for 11 months in 2019. Her experience also includes a position as a Workforce Management Analyst at UnitedHealth Group from 2015 to 2016, where she further developed her analytical skills.
Background in Customer Service and Call Center Operations
Natasha has a solid background in customer service and call center operations. She held positions such as Service Manager at Alorica and Customer Service Executive at MedAire. Additionally, her role as a Member Concierge at Blue Cross Blue Shield of Arizona provided her with valuable insights into customer engagement and satisfaction.
Education and Expertise
Natasha holds an Associate of Arts and Sciences degree in Business Administration and Management from American InterContinental University, which she completed from 2010 to 2011. Her educational background supports her professional expertise, particularly in the use of Avaya Products for call center and communication solutions.
Career Development in Financial Services
Natasha has a demonstrated history of working in the financial services industry. Her roles at organizations such as OneMain Financial and UnitedHealth Group have allowed her to enhance her analytical and operational skills, contributing to her effectiveness in workforce management.