Paulo Velasquez
About Paulo Velasquez
Paulo Velasquez is a Product Support Analyst at Epiq, where he has worked since 2021, focusing on application log analysis and root cause investigations. He has a background in technical support and analysis, having previously held positions at Cognizant, Ricoh Europe, Collabera Inc., and Wipro Limited.
Work at Epiq
Paulo Velasquez has been employed at Epiq as a Product Support Analyst since 2021. In this role, he analyzes application logs and investigates root causes for reported issues. He participates in Quality Assurance testing activities for Epiq products and maintains a knowledgebase of known issues, resolutions, and workarounds. Velasquez collaborates closely with software engineers, business analysts, and quality assurance analysts to triage reported software issues. Additionally, he builds database queries to investigate data-related issues, contributing to the overall efficiency of the support team.
Previous Experience
Before joining Epiq, Paulo Velasquez worked at several organizations in various technical roles. He served as a Senior Content Analyzer at Cognizant for five months in 2020. Prior to that, he was a Customer Technical Support representative at Ricoh Europe from 2020 to 2021. He also held the position of Technical Consultant at Collabera Inc. for four months in 2019. Earlier in his career, he worked as an IT Support Specialist at Wipro Limited from 2018 to 2019. This diverse experience has equipped him with a solid foundation in technical support and analysis.
Education and Expertise
Paulo Velasquez studied at CIBERTEC, where he focused on Computer and Information Sciences and Support Services. He achieved a Bachelor of Technology (BTech) degree from 2015 to 2016. This educational background has provided him with the necessary skills and knowledge to excel in his roles within the technology and support sectors.
Technical Skills
In his current position at Epiq, Paulo Velasquez utilizes a range of technical skills. He analyzes application logs to identify issues and builds database queries to address data-related problems. His responsibilities also include maintaining a knowledgebase for known issues and resolutions. Velasquez's ability to work collaboratively with software engineers and analysts enhances his effectiveness in troubleshooting and resolving software issues.