Rachel Moes
About Rachel Moes
Rachel Moes serves as the Contact Center Lead at Epiq in Beaverton, Oregon, where she has worked since 2021. She also has extensive experience as a swim instructor and a background in business strategy and communication.
Work at Epiq
Rachel Moes has been serving as the Contact Center Lead at Epiq since 2021. In this role, she oversees contact center operations in Beaverton, Oregon. Her responsibilities include managing team performance and implementing business strategies to enhance service delivery. Prior to this position, she worked at Epiq Systems Acquisition Inc as a Resource Center Agent for a brief period in 2020. This experience provided her with foundational knowledge in customer service and operational support.
Education and Expertise
Rachel Moes holds a Bachelor of Science degree in Liberal Arts and Sciences from Portland State University, where she studied from 2016 to 2020. Additionally, she earned an Associate of Science degree in Marketing/Marketing Management from Santa Barbara City College between 2014 and 2016. Her educational background equips her with expertise in business strategy, socio-political philosophy, and applied communication, which are essential for her roles in customer relationship management and contact center leadership.
Background
Rachel Moes completed her high school education at Piedmont High School, obtaining her High School Diploma in 2014. Following this, she pursued further education in marketing and liberal arts, which laid the groundwork for her professional career. She has been actively involved in the community through her work as a Swim Instructor at Children of the Sea since 2018 and as a Private Swim Instructor and Lesson Coordinator at the Mittleman Jewish Community Center since 2019.
Achievements
Rachel Moes has accumulated significant experience in customer service and education. Her current role as Contact Center Lead at Epiq reflects her ability to manage operations effectively. Additionally, her work as a Swim Instructor demonstrates her commitment to community engagement and youth development. Her combined experience in contact center management and swim instruction showcases her versatility and dedication to her professional pursuits.