Rodolfo Marquez
About Rodolfo Marquez
Rodolfo Marquez serves as the Senior Manager of the Contact Center at Epiq in Tampa, Florida, where he has worked since 2020. With over 19 years of experience in call center management, he specializes in building customer-centric teams and driving performance metrics.
Work at Epiq
Rodolfo Marquez has been serving as the Senior Manager of the Contact Center at Epiq since 2020. Based in Tampa, Florida, he has contributed to the organization for four years. In this role, he focuses on enhancing performance metrics while ensuring team morale remains high. His leadership style emphasizes commitment to organizational goals and fostering a positive work environment.
Previous Experience in Call Center Management
Rodolfo Marquez has over 19 years of experience in call center management. Before joining Epiq, he worked at O1 Communications as a Customer Service Manager from 2004 to 2010. He also held the position of Operations Manager at Amazon from 2011 to 2017, where he was responsible for overseeing operational efficiency. Additionally, he worked as a Customer Service Floor Manager at Earthlink from 1999 to 2004, contributing to customer service excellence.
Leadership and Team Building Skills
Rodolfo Marquez excels in building customer-centric teams and promoting an engaging culture within the workplace. His ability to drive performance metrics is complemented by his focus on maintaining team morale. He possesses strong organizational and implementation skills that enhance his dynamic leadership capabilities, making him an effective manager in high-pressure environments.
Educational Background
Rodolfo Marquez studied at the California Institute of the Arts, where he earned a Bachelor of Fine Arts (BFA) degree in Fine Art from 1992 to 1996. This educational background provides him with a unique perspective that may influence his approach to management and team dynamics.
Career History Overview
In addition to his current role at Epiq, Rodolfo Marquez has held various positions throughout his career. He worked at Safeway as an IT Support Desk Shift Manager for seven months in 2011. His diverse experience across different organizations has equipped him with a comprehensive understanding of customer service and operational management.