Russell Landreth
About Russell Landreth
Russell Landreth is a Service Desk Administrator at Epiq Systems, where he has worked since 2013. He has a background in customer service and technical support, with experience at eBay, H & R Block, and Capgemini, and possesses strong skills in user administration and compliance.
Current Role at Epiq Systems
Russell Landreth has been serving as a Service Desk Administrator at Epiq Systems since 2013. He operates in the Kansas City, Missouri area and has accumulated over 11 years of experience in this role. His responsibilities include managing user requests and providing technical support, ensuring smooth operations within the organization.
Previous Experience at eBay
Prior to his current position, Russell worked at eBay as a Customer Service Representative from 2010 to 2013. During his three years at eBay, he was involved in ticket technology support, enhancing his skills in customer service and technical problem-solving.
Educational Background
Russell Landreth studied at Shawnee Mission West High School and later attended Johnson County Community College. He focused on Networking and Data Communications, achieving certification in the field. Additionally, he pursued a Marketing & Management major, earning an Associate of Arts degree.
Technical Skills and Expertise
Russell possesses strong skills in Novell user administration and provisioning, showcasing his expertise in managing legacy systems. He has a robust background in Cisco VPN administration, indicating proficiency in secure remote access solutions. His experience also includes extensive knowledge of FDA, SAS 70, and SOX compliance, which are essential for regulatory adherence in technology solutions.
Leadership and Conflict Resolution Skills
Russell demonstrates strong leadership experience, indicating capability in team-building and management roles. He is known for exceptional conflict-resolution skills, which are vital for maintaining effective customer service and support environments. His strong personal ethic and integrity emphasize a commitment to professional conduct and customer satisfaction.