Safia Syed Abdul Rahuman
About Safia Syed Abdul Rahuman
Safia Syed Abdul Rahuman is a Manager of Operations at Epiq, with a diverse background in software testing, content development, and operational analysis. She has over a decade of experience in various roles across multiple organizations in India, focusing on process automation and quality management.
Current Role at Epiq
Safia Syed Abdul Rahuman currently holds the position of Manager - Operations at Epiq, where she has worked since 2018. In this role, she is responsible for managing processing and express functions, ensuring effective communication between clients and project management. She conducts team meetings and training sessions to keep team members updated on the latest tools and skill matrix management. Additionally, she prepares weekly and monthly reports on utilization and time entries across four data centers. Safia also coordinates regularly with the onsite team in the USA through video conferencing to facilitate smooth transitions.
Previous Experience at Aeries Technology Group
Prior to her current role, Safia worked as Manager Operations at Aeries Technology Group from 2015 to 2018 in Hyderabad, Telangana, India. During her tenure, she focused on operational management and contributed to the overall efficiency of the organization. Her experience in this role helped her develop skills in managing teams and optimizing processes.
Career Background in Software Testing and Content Development
Safia's career began in software testing, where she served as a Technical Coordinator at STC Technologies Pvt Ltd from 2006 to 2009 in Madurai, Tamil Nadu. She later transitioned to a role as a Content Developer at NIIT Limited from 2011 to 2012 in Chennai, Tamil Nadu. Additionally, she worked as a Microsoft Trainer at NIIT School Learning Solutions from 2010 to 2011. These positions provided her with a diverse skill set in technical coordination, content development, and training.
Educational Background
Safia holds a Master of Computer Applications (MCA) degree from Alagappa University, where she studied Computer Technology/Computer Systems Technology from 2006 to 2009. She also earned a Bachelor of Science degree in Physics from Madurai Kamaraj University, completing her studies from 2001 to 2004. Her educational background has equipped her with a strong foundation in both technical and analytical skills.
Achievements in Quality Management
In her professional journey, Safia has been an active member of the Quality Circle and has participated in various quality management initiatives. She has successfully executed internal projects aimed at automating processes and tools to enhance quality and efficiency. Her involvement in these initiatives demonstrates her commitment to continuous improvement and operational excellence.