Sharon Campbell
About Sharon Campbell
Sharon Campbell serves as the Contact Center Manager at Epiq in Beaverton, Oregon, where she has worked since 2016. With extensive experience in call center operations, she specializes in data analysis and issue resolution.
Work at Epiq
Sharon Campbell has served as the Contact Center Manager at Epiq since 2016. In this role, she is responsible for overseeing the operations of the contact center in Beaverton, Oregon. Her tenure at Epiq spans eight years, during which she has focused on enhancing the efficiency and effectiveness of call center operations.
Previous Experience at Alorica
Before joining Epiq, Sharon Campbell worked at Alorica for six years, from 2010 to 2016. She held the position of Senior Operations Manager, where she managed various aspects of call center operations. Prior to this role, she served as a Shift Manager at Alorica from 2010 to 2012, overseeing daily operations and team performance.
Expertise in Call Center Operations
Sharon Campbell specializes in analyzing data and metrics to identify opportunities for improvement within call center environments. Her expertise includes managing and resolving escalated issues, ensuring that customer concerns are addressed effectively. She has also developed and implemented incentive programs aimed at motivating team members and enhancing overall performance.
Career Background at AT&T
Sharon Campbell began her career in customer service as a Customer Care Specialist at AT&T from 2008 to 2009. This role provided her with foundational experience in customer interactions and service delivery, which she has built upon throughout her career in call center management.
Education Background
Sharon Campbell studied at Keystone Heights Junior - Senior High. This educational background laid the groundwork for her career in customer service and operations management.