Sharon Chastain
About Sharon Chastain
Sharon Chastain serves as the Vice President of Client Services at Epiq, a position she has held since 2017 in New York. With extensive experience in client services and operations, she previously held various leadership roles at Premera Blue Cross and AT&T.
Work at Epiq
Sharon Chastain has been with Epiq since 2017, serving as Vice President of Client Services. In this role, she oversees client relations and service delivery, ensuring that Epiq meets the needs of its clients effectively. In addition to her vice president position, she has also held the title of Senior Vice President of Client Services at Epiq Systems since 2018. Her tenure at Epiq spans several years, during which she has contributed to the growth and development of the company's client service strategies.
Education and Expertise
Sharon Chastain studied at the City University of Seattle and the University of Washington's Michael G. Foster School of Business. Her educational background has equipped her with the knowledge and skills necessary for her roles in client services and operations management. She has extensive experience in the healthcare and telecommunications sectors, which informs her approach to client relations and operational efficiency.
Background
Before joining Epiq, Sharon Chastain held various leadership positions at Premera Blue Cross. She served as Vice President of Operations for National Accounts and Customer Service from 2012 to 2013, and later as Vice President of Customer Service and Membership and Billing from 2013 to 2014. Additionally, she was the Senior Vice President of Operations at Premera from 2014 to 2016. Her career began at AT&T, where she worked as a Director for 18 years, gaining significant experience in management and operations.
Professional Experience at Premera Blue Cross
Sharon Chastain's professional journey at Premera Blue Cross included several key roles. She worked as Vice President of Core Operations from 2007 to 2012, followed by her positions as Vice President of Operations and Vice President of Customer Service. Her leadership in these roles contributed to the enhancement of customer service and operational processes within the organization.