Shay Smith
About Shay Smith
Shay Smith serves as the Contact Center Team Lead at Epiq Systems, a position held since 2016 in the Tampa/St. Petersburg, Florida area. Smith has been pursuing a degree in Business Administration and Management at Borough of Manhattan Community College since 2015.
Work at Epiq
Shay Smith has been employed at Epiq Systems since 2016, serving as the Contact Center Team Lead. In this role, Shay oversees the operations of the contact center, ensuring efficient communication and service delivery. The position requires strong leadership skills and the ability to manage a team effectively. Shay's tenure at Epiq spans over eight years, during which time the company has focused on providing technology-driven legal and business solutions.
Education and Expertise
Shay Smith is pursuing a degree in Business Administration and Management at the Borough of Manhattan Community College. Since beginning studies in 2015, Shay has gained knowledge in various aspects of business operations, management principles, and organizational behavior. This educational background supports Shay's role in the contact center, enhancing skills in team leadership and operational management.
Background
Shay Smith is based in the Tampa/St. Petersburg, Florida area. The location provides a dynamic environment for professional growth, particularly in the customer service and technology sectors. Shay's experience in the contact center aligns with the region's focus on business services and customer engagement.