Shirley Alvarado
About Shirley Alvarado
Shirley Alvarado serves as the Contact Center Team Lead at Epiq, a position she has held since 2017.
Work at Epiq
Shirley Alvarado has been employed at Epiq since 2017, serving as the Contact Center Team Lead. In this role, she oversees the operations of the contact center, ensuring effective communication and service delivery. Her responsibilities include managing team performance, implementing training programs, and enhancing customer service strategies to meet organizational goals.
Professional Experience
Shirley Alvarado has accumulated seven years of experience in her current position at Epiq. Her role as Contact Center Team Lead involves leadership and management skills, focusing on optimizing team productivity and maintaining high standards of customer service. This experience contributes to her expertise in contact center operations and team management.