Stéphanie Paulin
About Stéphanie Paulin
Stéphanie Paulin is a Call Center Representative at Epiq, where she has worked since 2020. She has a diverse educational background, including studies in Nursing, Social Sciences, and Flight Services, and has previous experience as a Lead Flight Attendant at Air Canada Rouge.
Work at Epiq
Stéphanie Paulin has been employed at Epiq as a Call Center Representative since 2020. In her role, she utilizes CRM tools and accesses various databases to provide accurate customer service. She is responsible for post-call client database updates and follow-up communication via email or phone when necessary. Stéphanie has also taken on a mentorship role, guiding colleagues to achieve a Quality Assurance Score of at least 95%.
Education and Expertise
Stéphanie Paulin studied at Cégep Heritage College, where she completed a Nursing program from 2011 to 2013. She also pursued Social Sciences at the same institution for 11 months in 2013. Additionally, she attended Seneca College, achieving a qualification in Flight Services in 2015 for 11 months. Her educational background supports her expertise in customer service and communication.
Background
Before joining Epiq, Stéphanie Paulin worked at Air Canada Rouge as a Lead Flight Attendant from 2015 to 2020. During her five years in this position, she gained experience in customer service and team leadership. Her background in the airline industry complements her current role in the call center environment.
Professional Skills
Stéphanie Paulin possesses strong skills in customer service, utilizing CRM tools effectively to manage client interactions. Her ability to mentor colleagues demonstrates leadership and a commitment to quality assurance. She is adept at maintaining accurate records and ensuring follow-up communication, which enhances client satisfaction.