Susan Tolson
About Susan Tolson
Susan Tolson is an Operations Manager at Epiq, where she has worked since 2017. She has a background in logistics and security, having held various positions at UPS and Project Support Services.
Current Role at Epiq
Susan Tolson has served as Operations Manager at Epiq since 2017. In this role, she oversees various operational functions within the organization, focusing on enhancing efficiency and productivity. Her leadership has contributed to significant improvements in workplace processes and employee engagement. Tolson's initiatives have led to a more streamlined operational framework, benefiting the overall performance of the company.
Previous Experience at UPS
Susan Tolson has extensive experience with UPS, where she held multiple positions from 2005 to 2017. She began her career at UPS as a Delivery Driver from 2005 to 2007, then advanced to Delivery Supervisor from 2012 to 2015 in Landover, MD. Additionally, she worked as a Business Manager from 2015 to 2017. Her roles involved managing teams and improving delivery operations, providing her with a solid foundation in logistics and operations management.
Experience as Security Consultant
Before her tenure at UPS, Susan Tolson worked as a Security Consultant at Project Support Services from 2007 to 2011 in Arlington, Virginia. In this position, she was responsible for assessing security needs and implementing strategies to enhance safety and security measures. This role contributed to her understanding of operational risk management and the importance of safety protocols in various environments.
Education and Expertise
Susan Tolson studied at United States International University - Africa, where she earned a degree in Business Administration and Management, General. This educational background has equipped her with essential skills in management, strategic planning, and operational oversight, which she applies in her current role at Epiq and throughout her career.
Achievements in Operations Management
During her time at Epiq, Susan Tolson has made significant contributions to operations management. She developed a team-building program that improved employee retention and satisfaction. Additionally, she streamlined warehouse operations, resulting in a 20% increase in efficiency. Tolson also implemented workplace safety protocols that significantly reduced incident rates, demonstrating her commitment to enhancing workplace conditions and operational effectiveness.