Thuan Huynh
About Thuan Huynh
Thuan Huynh is a Client Services Manager at Epiq, where he has worked since 2016. He has extensive experience in client services and management, having held various roles in organizations such as the State of California, Williams Lea, and Xerox.
Current Role at Epiq
Thuan Huynh serves as the Client Services Manager at Epiq, a position held since 2016. In this role, he is responsible for overseeing client service operations in the San Francisco Bay Area. His duties include conducting training and performance reviews for all site team members, emphasizing continuous improvement and professional development. Additionally, he manages the profit and loss (P&L) for the site, focusing on cost control and financial management.
Previous Experience
Before joining Epiq, Thuan Huynh held various positions that contributed to his expertise in client services and management. He worked at the State of California's Administrative Office of the Courts from 2004 to 2008. He then transitioned to Williams Lea, where he served as an Account Supervisor from 2013 to 2016, and previously as an Office Service Representative from 2010 to 2013. His earlier experience includes working at Xerox as an Account Service Representative from 1996 to 2003.
Educational Background
Thuan Huynh studied Business Administration and Management at the University of Phoenix, where he earned a Bachelor's of Science in Business from 2008 to 2010. Prior to that, he obtained an Associate's degree in Business Administration, Management and Operations from Axia College of University of Phoenix, studying from 2007 to 2008. His educational background supports his professional roles in management and client services.
Leadership and Management Skills
In his role at Epiq, Thuan Huynh demonstrates strong leadership and team management skills. He is responsible for recruiting, interviewing, hiring, training, managing, and evaluating personnel assigned to the site. His ability to serve as the principal liaison between Epiq, the client’s administration, and site employees highlights his communication skills and commitment to service delivery.
Project Management and Organizational Skills
Thuan Huynh coordinates office moves at Epiq, which includes supervising the assembly, repair, and disposal of furniture and equipment. This aspect of his role indicates his strong organizational and project management skills, essential for ensuring smooth transitions and operational efficiency within the organization.