Tyson Roulston
About Tyson Roulston
Tyson Roulston is a Claims Call Centre Associate at Epiq in Waterloo, Ontario, with a background in customer service and logistics. He holds a Bachelor's Degree in Marketing from the University of Guelph and has experience in various roles, including sales and stock management.
Work at Epiq
Tyson Roulston has been employed at Epiq as a Claims Call Centre Associate since 2020. In this role, he has demonstrated strong performance by achieving consistently high quality assurance scores in the high 90s while working remotely. His responsibilities include handling claims inquiries and providing support to clients, leveraging his customer service skills developed through previous roles.
Education and Expertise
Tyson Roulston holds a Bachelor’s Degree in Marketing/Marketing Management from the Lang School of Business and Economics at the University of Guelph, which he completed from 2015 to 2019. He also studied at Linköping University for a semester abroad in 2018, where he gained exposure to a different culture. Additionally, he completed a Business Certificate at Eastwood Collegiate Institute, where he undertook over five university-level business courses.
Background
Tyson Roulston has a diverse work history that includes roles in customer service and logistics. He worked as a Cashier at McDonald's from 2011 to 2013 and as a Sales Associate at Urban Planet, where he developed skills in understanding customer needs and upselling techniques. His experience also includes a position as a Stockkeeper at the Region of Waterloo, where he managed inventory and delivered products to various facilities.
Previous Employment Experience
Prior to his current role at Epiq, Tyson Roulston held various positions that contributed to his professional development. He worked as a General Laborer at Conestoga Meat Packers Ltd in 2016 and returned to the Region of Waterloo as a Stockkeeper in 2018. His experience in these roles provided him with practical skills in logistics and inventory management.
Skills Development
Through his academic and professional experiences, Tyson Roulston has enhanced his critical thinking skills. His studies in philosophy and politics have allowed him to approach issues from multiple perspectives. This analytical ability complements his customer service skills, making him effective in addressing client needs in his current role.