Zoe Winks
About Zoe Winks
Zoe Winks is a Transcript Coordinator based in Brisbane, Queensland, Australia, with extensive experience in customer support and travel consultancy. She has held various roles in companies such as Flight Centre Travel Group and Virgin Australia, and has been with Epiq since 2021.
Current Role at Epiq
Zoe Winks has been serving as a Transcript Coordinator at Epiq since 2021. In this role, she is responsible for ensuring that transcripts meet specific style and quality requirements before delivery. She conducts thorough checks of transcripts against audio recordings to ensure accuracy. Additionally, she liaises directly with clients to understand and fulfill their specific transcript requirements. Her position is based in Brisbane, Queensland, Australia.
Previous Experience in the Travel Industry
Zoe Winks has extensive experience in the travel industry, having worked at various organizations. She was employed at Flight Centre Travel Group as an International Travel Consultant from 2013 to 2015 in Brisbane, Australia, and later worked in the same capacity at Flight Centre Travel Group Canada for five months in Vancouver in 2016. Additionally, she served as a Support Coordinator for the Global Procurement Network at Flight Centre from 2018 to 2020 in Brisbane.
Background in Customer Support
Zoe Winks has a background in customer support roles. She worked as a Customer Support Administrator at Auscript for seven months in 2020 and previously held a position as a Guest Services representative at Virgin Australia for nine months in 2012-2013 at Brisbane Airport. Her role at Logan City Council as a Business Support Officer and Managers Support Officer from 2010 to 2011 further contributed to her experience in supporting clients and managing administrative tasks.
Education and Training
Zoe Winks completed her education at Trinity College Beenleigh, where she studied from 2005 to 2009. This four-year program provided her with foundational knowledge and skills that have supported her career in various roles across different industries, including travel and customer support.
Work History Overview
Zoe Winks has a diverse work history that spans multiple sectors. She worked at Mantra Group as a Wholesale Reservations Consultant from 2016 to 2018 in Surfers Paradise, Queensland. Additionally, she was a Ticket Agent at Brewster Travel Canada for six months in 2015 at Columbia Icefield, Jasper National Park. Her varied experiences have equipped her with a broad skill set applicable to her current role.