Amy Duncan (She, Her)
About Amy Duncan (She, Her)
Amy Duncan is a Senior Manager of Order Operations at Eptura, where she has worked since 2023. With nearly two decades of experience in various operational roles, she has a strong background in team development and efficiency improvement.
Work at Eptura
Amy Duncan has been serving as the Senior Manager of Order Operations at Eptura since 2023. In this role, she focuses on optimizing order processes and enhancing operational efficiency. Prior to this position, she worked as a Business Operations Specialist at Eptura for four months in 2023, where she contributed to various operational initiatives.
Previous Experience
Before joining Eptura, Amy Duncan held multiple roles at Forcepoint from 2014 to 2023. She served as a Technical Support Engineer, Technical Support Manager, and Manager of Deal Desk Operations during her tenure. Her experience at Forcepoint spanned nearly nine years, where she developed skills in managing operations and supporting technical teams. Additionally, she worked as an Administrator at Trinity United Methodist Church from 2009 to 2014 and in various technical support roles at GTE/Verizon and CCI/Triad.
Education and Expertise
Amy Duncan studied at Austin Community College, where she earned a Certificate in Nonprofit Leadership & Management from 2012 to 2013. She has also completed Crucial Conversations Training, enhancing her communication and conflict resolution skills. Her educational background supports her expertise in structuring workflows and identifying growth opportunities within organizations.
Skills and Strengths
Amy Duncan possesses nearly two decades of experience in motivating and developing individuals and teams. She is skilled in structuring workflows to capitalize on team strengths and thrives in rapid growth and high-energy environments. Her ability to identify growth opportunities and implement solutions has contributed to her success in various operational roles.