Carly Butterworth
About Carly Butterworth
Carly Butterworth is a Customer Success Manager at Eptura, where she has worked since 2022. She has a background in marketing and client development, with previous roles at Western Michigan University, Kelly Services, and DADCO, Inc.
Current Role at Eptura
Carly Butterworth serves as a Customer Success Manager at Eptura, a position she has held since 2022. In this role, she manages a portfolio of 120-150 mid-market clients, a responsibility that increased following a company merger. Carly utilizes data analytics and reporting tools to monitor customer health and identify areas for improvement. She develops and delivers regular quarterly business reviews (QBRs) and presentations to both internal and external stakeholders, ensuring that customer needs are met effectively.
Previous Experience in Marketing and Development
Before joining Eptura, Carly Butterworth accumulated diverse experience in marketing and client development. She worked as a Marketing Representative at DADCO, Inc. from 2016 to 2022. Prior to that, she held a Client Side Developer position in the Office of Sustainability at Western Michigan University for four months in 2016. Additionally, she completed a two-year internship as a Marketing Intern at Kelly Services from 2013 to 2015, and served as a Digital Hub Intern at Kalamazoo Public Library for eight months from 2015 to 2016.
Educational Background
Carly Butterworth has a strong educational foundation in business and marketing. She earned a Bachelor of Business Administration (BBA) in Electronic Business Marketing from Western Michigan University, studying from 2013 to 2016. Additionally, she studied Public Relations, Advertising, and Applied Communication at Grand Valley State University from 2011 to 2013. In 2014, she also attended CIMBA for a month, focusing on Business and Marketing.
Skills and Expertise in Customer Success
Carly Butterworth maintains a deep understanding of the Condeco and Proxyclick products, which are essential to her role in customer success. She works collaboratively with cross-functional teams to identify and address customer needs and issues. Her expertise includes utilizing data analytics and reporting tools to track customer health, which aids in identifying opportunities for expansion with existing customers.