Courtney Blocker
About Courtney Blocker
Courtney Blocker serves as the Director of Customer Support for the Americas and APAC at Eptura, where she has implemented innovative support initiatives and cultivated high-performing teams. With extensive experience in customer support and IT operations, she has held various leadership roles across multiple organizations since the early 2000s.
Current Role at Eptura
Courtney Blocker serves as the Director of Customer Support for the Americas and APAC regions at Eptura. She has held this position since 2022, working from Winnipeg, Manitoba, Canada. In this role, she focuses on developing high-performing customer support teams and cultivating an inclusive work environment. Her leadership emphasizes the importance of customer satisfaction and operational efficiency.
Previous Experience at Eptura
Before her current role, Courtney Blocker worked at Eptura as the Director of Global Frontline Support from 2021 to 2022. During her tenure, she developed and executed a strategic plan to scale support operations to global markets, including APAC, EMEA, LATAM, and AMER. She also implemented product support initiatives such as conversational support and AI bot-driven automation.
Career Background
Courtney Blocker has extensive experience in customer support and IT operations. She previously held positions at Cabela's as I.T. Operations Manager, Lifetouch as Information Systems Application Support Lead, and MTS Allstream as Technical Support Representative Tier 2. Her career spans various roles that emphasize technical support and client implementations across multiple industries.
Education and Training
Courtney Blocker studied at the Midwestern School of Business and Technology (Robertson College), where she completed the Network Engineering Professional Program from 1998 to 2000. She also attended Sisler High School from 1991 to 1995. Her education has provided her with a solid foundation in network engineering and technical support.
Achievements in Customer Support
Throughout her career, Courtney Blocker has established processes to ensure service quality and compliance with contractual obligations. At Eptura, she implemented a quality review process and cultivated a high-performing work environment. Her initiatives have contributed to enhanced customer support operations and improved service delivery.