Craig Maroney
About Craig Maroney
Craig Maroney serves as the Senior Director of Customer APAC and Company Director & Public Officer in Australia at Eptura. He has extensive experience in workplace services and facilities management, having held leadership roles at various organizations including National Australia Bank, Transurban, and Medibank.
Work at Eptura
Craig Maroney serves as Senior Director - Customer APAC and Company Director & Public Officer Australia at Eptura since 2021. In this role, he focuses on enhancing customer engagement and optimizing the customer lifecycle. He leads initiatives aimed at improving operational practices and ensuring that service level agreements (SLAs) are effectively developed and implemented across key areas.
Previous Work Experience
Before joining Eptura, Craig Maroney held several significant positions in various organizations. He worked at National Australia Bank as Workplace Services Manager from 2011 to 2013, and at Transurban as Global Head Of Facilities from 2018 to 2021. His experience also includes roles at Medibank, Museum Victoria, and Dendy Cinemas, where he contributed to workplace services and operational management.
Education and Expertise
Craig Maroney studied at Marist College Canberra. His educational background supports his extensive experience in workplace services and customer engagement. He champions sustainable improvements and leads teams to deliver integrated business solutions that align with organizational needs.
Leadership and Team Management
In his leadership roles, Craig Maroney emphasizes collaboration within teams and across the broader business. He fosters an environment that drives operational practices and performance tracking for teams and individuals. His approach ensures effective partnering with the business to deliver tailored solutions that meet specific needs.
Customer Engagement Strategies
Craig Maroney is responsible for defining and optimizing customer engagement strategies. He drives programs and initiatives that enhance engagement based on customer segmentation. His work integrates processes, content, and data across various stakeholders, including Marketing, Sales, and Product/Engineering.