Damien Marquant
About Damien Marquant
Damien Marquant is a Customer Success Manager at Eptura, with over 20 years of experience in the hospitality industry. He emphasizes a customer-centric approach and is actively involved in community engagement through mountain biking initiatives.
Current Role at Eptura
Damien Marquant serves as a Customer Success Manager at Eptura, a position he has held since 2023. He is based in Frankfurt am Main, Hesse, Germany. In this role, he emphasizes a customer-centric approach, aiming to create personalized experiences for clients. His focus on customer satisfaction aligns with Eptura's commitment to service excellence.
Previous Experience in Customer Care
Prior to his current role, Damien worked at Eptura as a Customer Care Manager from 2022 to 2023. He also held the same position at Condeco by Eptura from 2021 to 2022. His experience in customer care has equipped him with the skills to build long-term relationships with clients, ensuring they feel valued and welcomed.
Background in Hospitality Industry
Damien Marquant has over 20 years of experience in the hospitality industry. His career began as an Auszubildender Fachmann für Systemgastronomie at Dinea Gastronomie GmbH from 2009 to 2011. He has held various positions, including F&B Assistant Manager and Küchenleiter, which have contributed to his expertise in service excellence and customer lifetime value.
Volunteer Activities and Community Engagement
Damien is passionate about volunteering, particularly in areas related to mountain biking and community engagement. He is a board member of the local mountainbike club 'Wheels over Frankfurt e.V.', where he is actively involved in regional trail legalization and youth outreach initiatives. His commitment to community service reflects his dedication to fostering positive relationships.
Career Progression in the Food and Beverage Sector
Throughout his career, Damien has held various roles in the food and beverage sector. He worked as an interim F&B Manager at Genuss & Harmonie Holding GmbH in 2014 and as a Küchenleiter at Mainfood Catering from 2019 to 2020. His diverse experience in different capacities has enhanced his understanding of customer service within the hospitality industry.