Emily Gilson
About Emily Gilson
Emily Gilson serves as the Manager of Customer Success for Global Strategic Accounts at Eptura, where she focuses on building long-term client relationships. With a background in customer success management and partnership services, she leads a team to achieve retention goals and ensures effective communication across various departments.
Current Role at Eptura
Emily Gilson currently holds the position of Manager, Customer Success Global Strategic Accounts at Eptura. She has been in this role since 2023. In her capacity, she manages support escalations, roadmap discussions, product discussions, and quarterly business reviews (QBRs). She leads a team of Strategic Customer Success Managers, focusing on exceeding both gross and net retention goals. Her approach emphasizes communication and transparency to ensure that client needs are effectively met.
Previous Experience at Eptura
Emily Gilson has extensive experience at Eptura, where she served as Customer Success Manager from 2020 to 2022 and as Senior Customer Success Manager from 2022 to 2023. During her tenure, she focused on fostering long-term relationships with clients to promote growth and retention. Her roles involved collaborating with various teams to align client expectations with company offerings.
Professional Background
Before her time at Eptura, Emily worked at True North Sports + Entertainment as Manager, Partnership Services from 2019 to 2020. She also served as Territory Account Manager at Uline from 2017 to 2019. Earlier in her career, she was Branch Manager at Enterprise Rent-A-Car from 2014 to 2017. These roles contributed to her expertise in customer success and account management.
Education and Qualifications
Emily Gilson studied at The University of Winnipeg, where she earned a Bachelor of Business Administration (B.B.A.) with a focus on Marketing. Her academic background provides a solid foundation for her career in customer success and management.