Kirby Dennis
About Kirby Dennis
Kirby Dennis is a Renewal Specialist at Eptura, where he has worked since 2022, focusing on account renewals and customer relations. He has a diverse background in accounting and collections, with previous roles at companies such as USA Compression, Deoleo, and Dr Pepper Snapple Group.
Work at Eptura
Kirby Dennis has been employed at Eptura since 2022, serving as a Renewal Specialist. In this role, he is responsible for creating, reviewing, and processing account renewals for four entities under the Eptura umbrella using Salesforce. He negotiates rates and term lengths for account renewals, which can reach up to $100K ARR, through various communication methods including email, phone, and video meetings. Additionally, he identifies upsell and cross-sell opportunities and forwards them to the appropriate account manager. Kirby also presents deal requests to upper management for accounts that seek special terms and rates.
Previous Employment Experience
Prior to his current position at Eptura, Kirby Dennis held several roles in various organizations. He worked as a Billing Coordinator at USA Compression for a brief period in 2020. He served as an Accounts Receivable Collections Specialist at Dr Pepper Snapple Group from 2013 to 2016. He also held the position of AR/Trade Deductions Supervisor at Deoleo from 2016 to 2017. Between 2017 and 2020, he worked as an Accounting Clerk at Travisoft. Additionally, he had a short tenure as Accounts Receivable Supervisor at Stella Environmental Services LLC in 2020 and as a Project Coordinator at Research Now in 2013.
Education and Expertise
Kirby Dennis studied at Texas Tech University, where he earned a Bachelor of Business Administration (BBA) in Management from the Rawls College of Business between 2006 and 2010. His educational background provides a foundation for his roles in accounting and customer service. His expertise includes account renewals, collections, and customer service, which he has developed through various positions in the finance and customer relations sectors.
Achievements
In recognition of his performance, Kirby Dennis was awarded the title of 'Customer Service Hero of the Quarter' for the first quarter of 2023. This accolade highlights his commitment to customer service excellence and his ability to resolve customer issues effectively. His contributions to Eptura and previous employers reflect his dedication to enhancing customer satisfaction and operational efficiency.