Luke Zaller
About Luke Zaller
Luke Zaller serves as the Vice President of Global Support at Eptura, bringing extensive experience in customer support and operations across various industries. His career includes leadership roles at companies such as Infrascale, Smartsheet, and PatientPop, where he has developed global organizations to support millions of customers.
Current Role at Eptura
Luke Zaller serves as the Vice President of Global Support at Eptura, a position he has held since 2022. In this role, he is responsible for overseeing the global support operations, ensuring that customer needs are met efficiently across various regions. His leadership focuses on managing international teams that operate in a follow-the-sun model, providing continuous support to customers across EMEA, APAC, and the Americas.
Previous Experience in Customer Support
Prior to his current role, Luke Zaller held several key positions in customer support and technical services. He was the Head of Global Customer Care Operations at Smartsheet from 2021 to 2022. Before that, he worked at PatientPop Inc. as the Head of Customer Support & Technical Services from 2018 to 2021. His experience also includes roles at DJO Global, Infrascale, and AMN Healthcare, where he developed strategies to enhance customer experience and operational efficiency.
Educational Background
Luke Zaller studied at Loyola Marymount University, where he earned two Bachelor of Arts degrees in Philosophy and Political Science and Government from 1997 to 2001. His educational background provides a foundation for his analytical and strategic approach to business operations and customer support.
Expertise in Business Process Improvement
Luke Zaller has extensive expertise in creating and mapping enterprise business process models, KPIs, and business transformation plans. He specializes in merger and acquisitions and business process outsourcing (BPO) transformation. His proficiency in implementing ERP, CRM, LMS, and EMR systems has contributed to the success of various organizations in enhancing their operational capabilities.
Diverse Industry Experience
Luke Zaller has a diverse background that spans multiple industries, including SaaS, hardware, healthcare, and education. His experience includes managing technical support, customer success, and key accounts, as well as overseeing sales, accounting, IT, project management, and quality assurance. This broad industry exposure enables him to adapt strategies effectively to meet the unique needs of different sectors.