Mitch David
About Mitch David
Mitch David is a Customer Success Manager at Eptura, with a strong background in customer service and business development. He has held various positions in the Winnipeg area, including roles at RAPID RTC and DMT Development Systems Group Inc., and possesses bilingual communication skills in French and English.
Work at Eptura
Mitch David has been serving as a Customer Success Manager at Eptura since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes with the company's products and services. His responsibilities include managing client relationships, addressing customer inquiries, and implementing strategies to improve customer engagement. Mitch's experience in customer service and business development supports his effectiveness in this position.
Previous Experience in Customer Care
Before joining Eptura, Mitch worked at RAPID RTC as Dealer Care Team Lead from 2018 to 2021. His role involved overseeing a team dedicated to providing support to dealers, ensuring their needs were met efficiently. Prior to that, he was a Dealer Care Representative at DMT Development Systems Group Inc. from 2015 to 2017. His background also includes positions at True North Sports + Entertainment and GDI Goaltending, where he developed skills in customer interaction and team leadership.
Education and Expertise
Mitch David studied at Collège régional Gabrielle Roy, where he earned an Honors Diploma from 2004 to 2007. He furthered his education at Red River College, completing a program in Commerce/Industry Sales & Marketing, where he obtained an Honours Professional Certificate in Sales & Marketing. His educational background provides a strong foundation for his roles in customer service and business development.
Bilingual Communication Skills
Mitch possesses bilingual communication skills in French and English, which enhances his ability to manage diverse client relationships effectively. This skill set allows him to engage with a broader range of customers and address their needs in their preferred language, contributing to improved customer satisfaction.
Leadership and Problem-Solving Abilities
Mitch has developed strong leadership skills through a consistent work ethic, which contributes to his effectiveness in managing customer success initiatives. He demonstrates a creative approach to problem-solving, an essential asset in his role as a Customer Success Manager. His ability to navigate challenges and find effective solutions is crucial for maintaining positive client relationships.