Nick Kroussos
About Nick Kroussos
Nick Kroussos is a Manager of Customer Success with extensive experience in enhancing customer satisfaction through strategic processes. He has held various roles in customer success and client services across multiple companies in Melbourne, Australia.
Current Role at Eptura
Nick Kroussos serves as the Manager of Customer Success at Eptura, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and success through effective management strategies. His responsibilities include overseeing customer success initiatives and ensuring that clients achieve their desired outcomes with Eptura's products and services.
Previous Experience at Papaya Global
Before joining Eptura, Nick worked at Papaya Global as the Growth Customer Success Manager for the APAC region. His tenure lasted for 8 months in 2022, based in Melbourne, Victoria, Australia. In this role, he contributed to the growth of customer success initiatives within the Asia-Pacific market.
Career Background in Customer Success
Nick has a solid background in customer success, having worked in various roles that emphasize client management and support. He served as a Customer Success Manager at ELMO Software from 2020 to 2022 and as a Client Services Executive at Adslot from 2018 to 2020. His experience includes managing client software rollouts and working with both medium and enterprise clients.
Educational Qualifications
Nick Kroussos completed his education at Swinburne University of Technology, where he earned a Bachelor's degree in Marketing from 2011 to 2013. Prior to that, he attended East Doncaster Secondary College, achieving the Victorian Certificate of Education (VCE) from 2005 to 2010.
Professional Skills and Expertise
Nick possesses extensive experience in enhancing customer success through strategic implementation processes. His skills include managing client software rollouts from kickoff to go-live, which demonstrates his ability to oversee complex projects effectively. He has a strong background in customer service, having worked in various capacities that required direct client interaction and support.