Sara James
About Sara James
Sara James is a Senior Manager of Customer Experience Enablement at Eptura, with a background in client success and customer advocacy across various organizations. She has held multiple roles in the healthcare technology sector, demonstrating a commitment to driving product value and fostering customer relationships.
Current Role at Eptura
Sara James serves as the Senior Manager of Customer Experience Enablement at Eptura. She has been in this position since 2022, contributing to the company's efforts in enhancing customer satisfaction and engagement. Her role involves driving product value and fostering meaningful connections with customers, ensuring that their needs are met effectively.
Previous Experience at Keet Health
Prior to her current role, Sara held multiple positions at Keet Health. She worked as the Director of Client Success for six months in 2021, followed by a role as the Client Success Manager from 2019 to 2020. Additionally, she served as the Enterprise Client Success Manager for six months in 2020. Her tenure at Keet Health focused on client relationships and success strategies.
Experience at WebPT
Sara also worked at WebPT as the Senior Manager of Member Success for seven months in 2022. Her responsibilities included managing member relationships and ensuring successful outcomes for clients. This role followed her time at Keet Health and contributed to her expertise in customer experience.
Educational Background
Sara James earned a Bachelor of Arts degree in Political Science and Government, as well as Spanish, from the University of Portland. She completed her studies there after attending Seattle Preparatory School, where she achieved her high school diploma.
Career Development and Skills
Throughout her career, Sara has demonstrated success in collaborating with cross-functional teams to advocate for customer interests and deliver on strategic initiatives. Her experience spans various roles in client success and market development, showcasing her ability to drive product value and enhance customer experiences.