Shallu Dhiman
About Shallu Dhiman
Shallu Dhiman is an Assistant Manager Support at Eptura with a background in software development and customer success. She has extensive experience in team management, process improvement, and data visualization tools.
Current Role at Eptura
Shallu Dhiman currently holds the position of Assistant Manager Support at Eptura, where she has been employed since 2021. Her role involves overseeing support operations and ensuring effective service delivery. She is based in Gurugram, Haryana, India, and has accumulated three years of experience in this position.
Previous Experience at Eptura
Prior to her current role, Shallu Dhiman worked at Eptura as the Elite Support Team Lead for Condeco from 2019 to 2021. During her two years in this role, she was responsible for leading support initiatives and managing team performance. This experience contributed to her skills in team management and process improvement.
Educational Background
Shallu Dhiman studied at Kurukshetra University, where she earned a Master of Computer Applications (M.C.A.) from 2006 to 2009. She also completed a Bachelor of Science (BSc) in Computer Science at the same university from 2003 to 2006. Her education provided a strong foundation in computer applications and programming.
Technical Skills and Expertise
Shallu possesses skills in data visualization tools such as Tableau and PowerBI. She has expertise in process improvement and escalation management. Additionally, she has experience in developing applications using ASP.NET and C#, and has worked with SQL Server and Web APIs in various software development projects.
Career Progression
Shallu Dhiman has a diverse career history, having worked in various roles across multiple organizations. Before joining Eptura, she served as Head of Customer Success at Vinculum Group from 2017 to 2019 and as a Senior Programmer/Analyst at Accenture from 2013 to 2017. Her earlier positions include Software Developer at NIIT Technologies Limited and Software Engineer at Vinculum Solutions.