Shivika Garg
About Shivika Garg
Shivika Garg serves as the Director of EMEA Support at Eptura, a position she has held since 2022. With a background in customer relationship management and data analytics, she has previously worked at Hilton Worldwide and Accenture Services.
Work at Eptura
Shivika Garg has been serving as the Director of EMEA Support at Eptura since 2022. In this role, she oversees customer support operations across the Europe, Middle East, and Africa regions. Her responsibilities include managing support teams and ensuring high standards of service delivery. Her expertise in customer relationship management, bolstered by her Salesforce certification, plays a crucial role in enhancing the customer experience.
Previous Experience in Technical Support
Before joining Eptura, Shivika Garg worked at Hilton Worldwide as a Senior Technical Support Analyst from 2010 to 2016. During her six years at Hilton, she provided technical support and solutions to enhance customer satisfaction. Prior to that, she was employed at Accenture Services as a Senior Application Analyst from 2009 to 2016, where she contributed to application support and analysis, further developing her technical skills.
Education and Expertise
Shivika Garg holds a Bachelor of Technology (B.Tech.) degree in Computer Science from Ajay Kumar Garg Engineering College, Ghaziabad, which she completed from 2004 to 2008. She also completed her High School education at Vivekanand School. Her educational background provides a solid foundation for her career in technical support and customer service management.
Certifications and Skills
Shivika Garg is a certified Salesforce professional, which enhances her capabilities in customer relationship management. She has a keen interest in data analytics, which complements her role in customer support and service management. This combination of skills allows her to analyze customer data effectively and implement strategies to improve service delivery.
Recognition and Customer Appreciation
Throughout her career, Shivika Garg has been recognized for her dedication to delivering exceptional customer support. She has received customer appreciation for her ability to resolve issues efficiently and enhance customer satisfaction. Her commitment to service excellence is evident in her professional interactions.