Mark Liles
About Mark Liles
Mark Liles serves as the Vice President of Client Services at ePublishing, where he has worked since 2007. He specializes in customer relationship management systems and has a strong background in enterprise software and team leadership.
Work at ePublishing
Mark Liles has served as the Vice President of Client Services at ePublishing since 2007. In this role, he has been responsible for overseeing client relations and ensuring the delivery of high-quality services to customers. His leadership has contributed to the company's growth and client retention over his 17 years with the organization, based in Charlottesville, VA.
Education and Expertise
Mark Liles holds a Bachelor of Business Administration with a focus on Management Information Systems from James Madison University. He attended the university from 1983 to 1987. His educational background supports his expertise in developing and maintaining customer relationship management systems, which is a key aspect of his role at ePublishing.
Background
Mark Liles has a background in enterprise software, which has been essential in his contributions to ePublishing. His experience includes leading successful software implementation projects and managing support help desks, which has ensured high levels of customer satisfaction. His ability to build and lead effective teams within the client services department has further enhanced the operational efficiency of the organization.
Achievements
Throughout his tenure at ePublishing, Mark Liles has established a strong track record in client services. His leadership in software implementation projects and management of customer support has played a significant role in maintaining high client satisfaction levels. His efforts in team building within the client services department have also been instrumental in achieving organizational goals.