Mark Stead
About Mark Stead
Mark Stead is an Associate Business System Analyst at HMRC, with extensive experience in business analysis across various sectors. He has held multiple roles in organizations such as MoneySuperMarket.com, Equal Experts, and Lloyds Banking Group, contributing to projects focused on user experience and data security.
Current Role at Equal Experts
Mark Stead currently serves as an Associate Business System Analyst at Equal Experts, focusing on HMRC projects. He has held this position since 2017, contributing to various initiatives aimed at improving HMRC services. His role includes collaborating with cross-functional teams to enhance user experiences and ensure compliance with design standards.
Previous Experience at Equal Experts
Prior to his current position, Mark worked at Equal Experts as an Associate Business Analyst for 11 months in 2017. During this time, he engaged in business analysis tasks that supported HMRC's objectives, leveraging his analytical skills to drive project success.
Professional Background
Mark has a diverse professional background with experience in various organizations. He worked at MoneySuperMarket.com as a Business Analyst from 2015 to 2016 and held multiple roles at Ufi Ltd, including Senior Requirements Analyst and Deputy Requirements Manager. His career also includes positions at Lloyds Banking Group, The Co-operative Bank, and Greater Manchester Police.
Key Contributions to HMRC
Mark has made significant contributions to HMRC through his work on user research and experience design. He participated in user research sessions to understand user behavior and needs, and he designed new user experiences that align with the GOV.UK Design System standards. His collaboration with UX and UI designers has enhanced HMRC's legacy online services.
Leadership and Project Management Experience
In addition to his analytical roles, Mark assumed the role of Delivery Lead for the Classic Services Team on specific project work at HMRC. His experience as a Project Leader at CSC further solidified his project management skills, where he led research and development initiatives.