Jim Lailey

Jim Lailey: Head of CRM, North America

Jim Lailey serves as the Head of Customer Relationship Management (CRM) for North America. In this role, he oversees the CRM strategy, ensuring the company's customer relations efforts align with its overall business goals. His responsibilities include managing the CRM team, developing and implementing CRM initiatives, and analyzing customer data to enhance customer engagement and loyalty. Lailey's leadership in CRM is crucial for improving customer satisfaction and driving business growth.