Alys Lucero
About Alys Lucero
Alys Lucero is an IT System Administrator at Equus Software in Denver, Colorado, with six years of experience in the role. She has a strong background in customer service and a proven ability to simplify complex IT processes for end users.
Work at Equus Software
Alys Lucero has been employed at Equus Software as an IT System Administrator since 2018. In this role, she has focused on managing and maintaining IT systems to ensure optimal performance and user satisfaction. Her tenure at Equus Software spans six years, during which she has contributed to the efficiency of IT processes within the organization, based in Denver, Colorado.
Previous Experience in IT Support
Before joining Equus Software, Alys Lucero held various positions in IT support. She worked at Builders Firstsource as a Help Desk Specialist III from 2014 to 2017, where she provided technical assistance and support to users. Additionally, she served as a Technical Support Specialist at T-Mobile for a brief period in 2014 and as an EUC Analyst II at Renewable Energy Systems Americas Inc. for five months in 2017.
Education and Expertise
Alys Lucero studied at Pikes Peak Community College, where she earned an Associate of Arts degree. Her educational background has provided her with foundational knowledge that complements her practical experience in IT system administration. She possesses a strong ability to simplify complex IT processes, enhancing user understanding and satisfaction.
Customer Service Background
Alys Lucero has a robust background in customer service, which she developed during her time as a Member Service Representative at USAA from 2012 to 2013. This experience has equipped her with skills that are valuable in her IT roles, allowing her to effectively communicate technical information to end users and address their needs.
Technical Skills and Adaptability
Alys Lucero demonstrates a keen interest in learning and adapting to new software platforms and interfaces. Her ability to embrace new technologies supports her role as an IT System Administrator and enhances her effectiveness in providing technical support across various organizations.