Alyson Rourke
About Alyson Rourke
Alyson Rourke serves as the Global Vice President of Client Services at Equus Software, where she has achieved a 100% implementation success rate and maintained a client retention rate of 98.5% over the past five years.
Current Role at Equus Software
Alyson Rourke serves as the Global Vice President of Client Services at Equus Software since 2016. In this role, she has led her team to achieve a 100% implementation success rate. Rourke has been instrumental in expanding the team from 3 employees to over 125 employees over a 10-year span. She has also spearheaded the development of operational tools, processes, reports, and metrics to enhance staff forecasting and utilization.
Previous Experience at Equus Software
Prior to her current position, Alyson Rourke worked at Equus Software in various roles. She served as the Client Services Team Leader from 2012 to 2016 and as a Client Services Account Manager from 2009 to 2012. In these positions, she focused on client satisfaction and retention, achieving a client satisfaction rate of 98% or better over the past five years and maintaining a client retention rate of 98.5%.
Experience at NuCompass Mobility Services Inc.
Alyson Rourke worked as an Implementation Manager at NuCompass Mobility Services Inc. from 2004 to 2009. During her tenure, she contributed to the successful implementation of client services and played a key role in enhancing operational efficiencies within the organization.
Background in Business Analysis
Before her roles in client services, Alyson Rourke was a Senior Business Analyst at Prudential Relocation from 1996 to 2005. In this capacity, she developed analytical skills and gained insights into business operations, which have informed her subsequent leadership roles in client services.
Achievements in Product Development
Alyson Rourke designed and developed a new product service line that generated significant revenue growth. In its first eight months, the service line generated $750,000, with revenues reaching $1.2 million in 2020 and $1.8 million in 2021. The anticipated revenue for 2022 is projected at $3 million.