Basmah Salamat
About Basmah Salamat
Basmah Salamat is a Help Desk Analyst at Equus Software in Quezon City, Philippines, where she has worked since 2022. She holds a Bachelor's degree in Information Technology from the Polytechnic University of the Philippines and previously worked as a Workforce Management Analyst at Tata Consultancy Services from 2018 to 2022.
Work at Equus Software
Basmah Salamat has been employed as a Help Desk Analyst at Equus Software since 2022. In this role, she operates from Quezon City, National Capital Region, Philippines. Her responsibilities include providing technical support and assistance to users, ensuring efficient resolution of issues, and maintaining high levels of service quality.
Education and Expertise
Basmah Salamat earned her Bachelor's degree in Information Technology from Polytechnic University of the Philippines, completing her studies from 2013 to 2017. This educational background has equipped her with the technical knowledge and skills necessary for her roles in IT support and workforce management.
Background
Prior to her current position, Basmah Salamat worked at Tata Consultancy Services as a Workforce Management Analyst from 2018 to 2022. In this capacity, she gained experience in real-time monitoring of service levels and call volumes, which contributed to her understanding of operational efficiency in a customer service environment.
Professional Experience
Basmah Salamat has a diverse professional background that includes experience in creating ad-hoc reports for clients and running daily attendance reports to ensure alignment with scheduling software. Additionally, she has served as a backup software support, where she was responsible for troubleshooting second-tier issues and assisting with software installations and uninstallations.