Jimmy Donnellan
About Jimmy Donnellan
Jimmy Donnellan is a Customer Experience Associate currently working at Ergatta in New York. He has a diverse background in customer service roles across various companies and holds a Master of Arts in Adolescent Education English from Hunter College.
Work at Ergatta
Jimmy Donnellan has been employed at Ergatta as a Customer Experience Associate since 2021. His role focuses on enhancing customer interactions and ensuring a positive experience for users of the company's products and services. Ergatta is known for its innovative approach to fitness technology, and Donnellan's contributions are integral to maintaining high customer satisfaction levels.
Previous Experience in Customer Service
Prior to his current position, Jimmy Donnellan worked as a Customer Experience Specialist at Fat Snax from 2020 to 2021. He also held a similar role at Clove in 2021. His experience in customer service extends to various roles, including as a Residents' Assistant at Bowdoin College and as a Provider Relations Representative at WellCare Health Plans. These positions have equipped him with skills in communication and customer relations.
Educational Background
Jimmy Donnellan studied at Hunter College, where he earned a Master of Arts in Adolescent Education English from 2021 to 2023. He also completed a non-degree program in English at Hunter College in 2020. Earlier, he obtained a Bachelor of Arts in Psychology with a minor in English from Bowdoin College, where he studied from 2012 to 2016. His educational background supports his expertise in communication and education.
Experience in Food and Beverage Industry
Jimmy Donnellan has extensive experience in the food and beverage industry. He worked at Caracas Arepa Bar in various roles from 2015 to 2016, including as an Expeditor/Bartender. He also served as a Demo Representative for Beecher's Handmade Cheese from 2017 to 2018, where he operated booths at trade shows and increased product visibility in key retailers. His work in this sector has contributed to his customer service skills.
Early Education
Jimmy Donnellan completed his early education at The Out-of-Door Academy from 2009 to 2012. He also attended Lakewood Ranch High School for a year in 2008 to 2009. This foundational education provided him with the skills necessary for his later academic and professional pursuits.