Luana Perez
About Luana Perez
Luana Perez serves as the Sr. Director of Customer Experience at Ergatta, a position she has held since 2023. With a diverse background in customer service and management, she has previously worked at organizations such as Flywheel Sports and Georgetown Cupcake.
Work at Ergatta
Luana Perez currently holds the position of Sr. Director of Customer Experience at Ergatta, a role she has occupied since 2023. Prior to this, she served as the Director of Customer Service at the same company from 2021 to 2023. In her roles at Ergatta, she has focused on enhancing customer satisfaction and streamlining service processes.
Previous Experience in Customer Service
Before joining Ergatta, Luana Perez worked at Flywheel Sports in various capacities. She began as a Customer Experience Agent from 2015 to 2017, then advanced to Customer Experience Team Lead from 2017 to 2018, and later served as Customer Experience Manager from 2018 to 2020. Her experience in these roles contributed to her expertise in customer service management.
Background in Education
Luana Perez studied at American University School of Communication, where she earned a Bachelor of Arts in Print Journalism from 2009 to 2012. She also attended The American University of Rome, achieving a Bachelor of Arts in 2011. Additionally, she spent a year at Columbia College Chicago from 2008 to 2009.
Early Career Experience
Luana Perez began her career as a Photo Lab Assistant in the Photography Department at American University, where she worked for nine months in 2011. She also completed a four-month internship in the Production Department at Discovery Communications in 2012, gaining valuable experience in a media environment.
Management Experience
In addition to her customer service roles, Luana Perez served as a Manager at Georgetown Cupcake from 2013 to 2015. This position allowed her to develop management skills and gain experience in the food service industry, further enhancing her professional background.