Duane Johnson
About Duane Johnson
Duane Johnson is a Technical Support Analyst with over 14 years of experience at Ergotron, where he excels in customer relations and product integration. He previously worked for 13 years at Bermo Inc. as a Manufacturing Engineer and Plant Manager, gaining extensive expertise in process development within the metal fabrication sector.
Work at Ergotron
Duane Johnson has been employed at Ergotron as a Technical Support Analyst since 2010. In this role, he focuses on providing technical assistance and support to customers, ensuring effective product integration and training on-site. His responsibilities include resolving customer inquiries and enhancing user experience through exceptional service. Johnson's tenure at Ergotron has spanned over 14 years, during which he has developed a strong reputation for his customer relations skills.
Previous Experience at Bermo Inc.
Prior to his current role, Duane Johnson worked at Bermo Inc. from 1990 to 2003, serving as a Manufacturing Engineer and Plant Manager for 13 years. In this capacity, he gained extensive experience in process development and project execution within the metal fabrication sector. His work involved overseeing manufacturing operations and implementing effective strategies to improve productivity and efficiency.
Education and Expertise
Duane Johnson possesses a strong background in training and development, which has allowed him to enhance team capabilities throughout his career. His expertise includes operations management, product integration, and customer support. Johnson is recognized for his ability to communicate effectively and manage time efficiently, contributing to his success in technical support and customer relations.
Skills in Customer Relations
Duane Johnson demonstrates exceptional people skills, excelling in customer relations. His ability to communicate effectively with clients and understand their needs has been a significant asset in his roles. Johnson's strong interpersonal skills enable him to build rapport with customers, facilitating a positive experience and fostering long-term relationships.
Project Execution and Process Development
With extensive experience in process development and project execution, Duane Johnson has a proven track record in operations management. His background in the manufacturing sector has equipped him with the skills necessary to address complex challenges and implement effective solutions. Johnson's creative problem-solving abilities contribute to his effectiveness in managing projects and improving operational processes.