Eleanor Hanna Dyb
About Eleanor Hanna Dyb
Eleanor Hanna Dyb serves as the Senior Director of Global Customer Engagement, Service Sales, and North America Inside Sales at Ergotron, where she has significantly increased revenue and improved customer experience metrics. With a background in sales management and a strong educational foundation in political science and business, she has driven technology adoption and operational success across various organizations.
Work at Ergotron
Eleanor Hanna Dyb currently holds the position of Senior Director, Global Customer Engagement, Service Sales, and North America Inside Sales at Ergotron. She has been with the company since 2016, contributing to its growth and customer engagement strategies. Under her leadership, the North America Inside Sales Team achieved significant revenue growth, surpassing a $10.4 million revenue against a $6 million quota in 2020. Dyb has also played a vital role in enhancing customer experience through the selection and deployment of the Salesforce ecosystem and external applications.
Education and Expertise
Eleanor Hanna Dyb has a diverse educational background. She commenced her MBA studies at Capella University from 2007 to 2008. She earned a Bachelor of Arts in Political Science from Pine Manor College, studying from 1988 to 1990. Additionally, she obtained a BA in Political Science from St. Catherine University, where she studied from 1991 to 1995. Her educational qualifications complement her extensive experience in sales and customer engagement.
Background
Eleanor Hanna Dyb has a robust professional background in sales and customer engagement. Before joining Ergotron, she worked at various companies, including Thomson Reuters as an Inside Sales Manager and Peoplesoft CRM Business Lead from 2002 to 2004, and Digi International as an Inside Sales Manager from 2001 to 2002. She also served as a District Manager at techies.com from 1999 to 2001 and as a Senior Discovery Consultant at Xact Data Discovery from 2014 to 2016.
Achievements
Eleanor Hanna Dyb has achieved notable success in her career. In 2021, she exceeded operational profit targets by 115% with a North America Sales quota of $178 million. She led the development and implementation of a global customer experience strategy that significantly improved the Net Promoter Score from 50 in January 2020 to 74 in December 2020. Her contributions have positioned her as an organizational thought leader in Global Sales and Customer Experience.