Randy Sloan
About Randy Sloan
Randy Sloan serves as the Manager of Customer Programs at Ergotron, where he has worked since 2004. He coordinates a national service program involving 400-500 technicians and has played a key role in developing service level programs and training initiatives.
Work at Ergotron
Randy Sloan has been employed at Ergotron as the Manager of Customer Programs since 2004. In this role, he coordinates with 400-500 technicians across the United States to manage the national service program. He has played a significant role in developing and launching the first service level program at a national level, enhancing service delivery across the organization. Sloan collaborates closely with Research and Development and Product Teams to ensure that consumers receive high-level service, reflecting his commitment to customer satisfaction.
Background
Before joining Ergotron, Randy Sloan worked at United Airlines from 1997 to 2003 as a Team Leader in the Indianapolis, Indiana Area. During his tenure, he was responsible for developing and implementing national field service training, which contributed to the operational efficiency of the airline's service teams. This experience provided him with a solid foundation in customer service and team management.
Education and Expertise
Randy Sloan possesses expertise in customer program management and field service operations. His strong proficiency in Oracle software supports his role in managing customer programs effectively. His background in training and development, gained from his previous position at United Airlines, complements his current responsibilities at Ergotron.
Achievements
Sloan's notable achievement at Ergotron includes the development and launch of the first national service level program. This initiative has set a standard for service delivery within the organization and has improved the overall customer experience. His ability to coordinate with a large number of technicians demonstrates his leadership and organizational skills.