Marcio Fonseca
About Marcio Fonseca
Consolidated experience in over 30 years in IT markets 20 of which have been in management positions managing IT Infrastructure Operations both in Services Delivery and Sales Engagement in different Markets like : Telecommunication ,Data Center, Contact Center , Banking , Public Sector and Supply Chain. International experience managing projects and teams in Latin America countries (Brazil, Argentina, Colombia, Peru, Chile, Venezuela and Mexico) , US and Canada, providing both services sales and delivery / client management. Knowledge of IT Technologies like: servers, backup/restore, Storage, Telecom (Voice and Data) and Contact Center , Data Center, Cloud and Security.... Direct participation on successful launches of Start up Companies in Brazil (Telecom Carriers ,Contact Center , and HW/SW/Services Company) , reaching also significant results managing revenue, service engagements , projects and teams. Was responsible for the management of annual budgets , large projects and P&L, and big sales targets. Large experience in people management, natural leadership . Experience in build multi skilled and high performance teams . Specific competencies: agility, focus on results, leadership, flexibility, determination and commitment. Large knowledge of Storage (SNIA), IT Management, Certifications in ITIL, PMI, COBIT, Disaster Recovery methodologies Large Experience in Service Level and Problem/Crisis Management, Services Engagement and Sales. Services Contract Development, Negociation and Manage. Specialties: IT Management, Outsourcing Business (Delivery,Sales and Pre-sales), ITIL, COBIT, PMI, Contact Center, Data Center, Backup/Recovery Solutions, Business Continuity, Storage, Servers, Cluster