Ana Diez
About Ana Diez
Ana Diez is a Service Delivery Manager at ERNI, with a background in Computer Science and extensive experience in project management and quality assurance. She has held various roles in the technology sector, including leadership positions in agile delivery and project management for MedTech projects.
Work at ERNI
Ana Diez has been employed at ERNI since 2013, holding various roles that demonstrate her expertise in service delivery and project management. She currently serves as Service Delivery Manager, a position she has held since 2017 in the Barcelona Area, Spain. In this role, she ensures the delivery and quality of MedTech projects, adhering to the chosen collaboration model. Additionally, she has been a People Unit Leader since 2016, overseeing team dynamics and performance. Her previous roles at ERNI include Project/Delivery Manager and Agile Project Manager/Scrum Master, where she managed services and turnkey projects.
Education and Expertise
Ana Diez earned her Bachelor's degree in Computer Science from Universidad Rafael Belloso Chacín, completing her studies from 2003 to 2008. She furthered her education by obtaining a Master in Systems and Communication Networks from Universidad Politécnica de Madrid in 2010. Additionally, she studied at PNL Barcelona, where she became an NLP Practitioner from 2013 to 2014. Her educational background supports her extensive experience in project management, quality assurance, and agile methodologies.
Background
Ana Diez began her career as a PHP Developer at Procedatos C.A in Venezuela in 2007. She then transitioned to the United States, working as a QA Tester at PackIQ from 2008 to 2009. After returning to Spain, she joined HP as a QA Engineer from 2011 to 2013. Following her time at HP, she returned to ERNI, where she has held multiple roles, contributing to her development in service delivery and project management.
Achievements
In her current role, Ana Diez is responsible for managing a Build, Operate and Transfer (BOT) program for a Nearshore Development Center in Barcelona, specifically for a Swiss MedTech company. This program has a budget exceeding 6 million CHF. She also leads Scrum masters, providing support and coaching in agile delivery best practices. Her responsibilities include acting as the single point of contact for escalations, complaints, and changes in customer strategy at ERNI Spain SDC.