Dominika Hromadkova Mazakova
About Dominika Hromadkova Mazakova
Dominika Hromadkova Mazakova is a Service Delivery Manager at ERNI in Bratislava, Slovakia, where she has worked since 2021. She has a background in technical support and project management, with previous roles at Slovak Telekom and IBM.
Work at ERNI
Dominika Hromadkova Mazakova has been employed at ERNI since 2021, serving as a Service Delivery Manager. In this role, she is responsible for overseeing service delivery processes and ensuring client satisfaction. Additionally, she holds the position of Professional Scrum Master at ERNI, where she facilitates Agile practices and supports teams in achieving their project goals. Her tenure at ERNI spans three years, during which she has contributed to the company's operations in Bratislava, Slovakia.
Previous Experience
Before joining ERNI, Dominika worked at Slovak Telekom as a Scrum Master for a brief period in 2021. Her role involved implementing Agile methodologies to enhance team performance. Prior to that, she spent three years at IBM, where she held multiple positions, including Technical Support Specialist and Iteration Manager from 2015 to 2018. She later transitioned to the role of Access Security Specialist at IBM's CIO organization, serving from 2018 until 2021. This diverse experience has equipped her with a strong foundation in both technical support and project management.
Education and Expertise
Dominika earned her Master's degree in Public Policy from the University Ss. Cyril and Methodius, where she studied from 2010 to 2015. In 2014, she expanded her educational background by studying at Højskolen Østersøen in Denmark for 11 months. Her academic qualifications provide her with a solid understanding of policy frameworks, which complements her professional roles in service delivery and project management.
Professional Skills
Dominika possesses a range of professional skills that support her roles in service delivery and Agile project management. Her experience as a Scrum Master has equipped her with expertise in facilitating Agile ceremonies and coaching teams on Agile principles. Additionally, her background in technical support and access security enhances her ability to manage complex service delivery processes effectively. This combination of skills allows her to contribute meaningfully to her teams and clients.