Brenna Welch
About Brenna Welch
Brenna Welch serves as the Vice President of Customer Service at eSalon, a position she has held since 2019. With a progressive career in customer service management, she has accumulated extensive experience in the field, previously holding various roles at eSalon and LD Products, Inc.
Work at eSalon
Brenna Welch has been serving as the Vice President of Customer Service at eSalon since 2019. In this role, she oversees customer service operations and strategies to enhance customer satisfaction. Prior to her current position, she held several roles within the company, including Senior Director of Customer Service from 2018 to 2019 and Director of Customer Service from 2017 to 2018. All her positions at eSalon were based in El Segundo, California.
Previous Experience in Customer Service
Before joining eSalon, Brenna Welch worked at LD Products, Inc. for a total of nine years. She started as a Customer Service Supervisor from 2008 to 2013 and then advanced to the role of Customer Service Manager from 2013 to 2017. Her experience at LD Products, Inc. provided her with a strong foundation in customer service management and team leadership.
Education and Expertise
Brenna Welch studied at the University of Redlands. Her educational background complements her extensive experience in customer service, equipping her with the skills necessary for her leadership roles in the industry.
Career Progression
Brenna Welch has demonstrated a clear career progression in customer service roles. Starting as a Customer Service Supervisor at LD Products, Inc., she moved up to Customer Service Manager and then transitioned to various leadership positions at eSalon. Her advancement reflects her expertise and commitment to enhancing customer service operations.